Refund policy
1. Return / Replacement Period
How many days should customers have to report an issue after delivery?
Recommended: 7 days
2. Change of Mind Returns
Should we reject returns if the customer simply changes their mind, doesn't like the product, or no longer wants it?
Answer: Yes / No
3. Wrong Size Ordered by Customer
If the customer selects the wrong size while ordering, should the return or refund be rejected?
Recommended: Yes — no return/refund for customer-selected wrong sizes.
4. Eligible Return / Replacement Reasons
Which issues should be eligible for a replacement or refund?
- Wrong product received
- Wrong size sent by LootShopy
- Damaged product
- Defective product
- Misprinted or printing defect
- Product significantly different from the order
- Lost in transit
Answer: All / Specify changes
5. Proof Required
Should customers be required to provide:
- Clear photos of the product
- Photos of the packaging
- An unboxing video for damaged or defective products
Answer: Yes / No
6. Refund Method
How should approved refunds be processed?
Recommended:
- Prepaid orders: Refund to the original payment method.
- COD orders: Refund via UPI or bank transfer.
Answer: Yes / Change
7. Refund Processing Time
How long should an approved refund take?
Recommended: 5–7 business days
8. Replacement or Refund
For eligible claims, which option do you prefer?
A. Replacement only
B. Customer can choose between replacement or refund
Answer: A / B
9. Return Shipping Cost
If the issue is caused by LootShopy, should LootShopy cover the return/replacement shipping cost?
Recommended: Yes
10. Official Business Details
Please provide:
Customer Support Email: samuelnarey552@gmail.com
Legal Business Name: Loot Shopy Founder Samuel Narey
Official WhatsApp Number: +91 8125091910 — Confirm Yes / Change
Once you give me these details, I’ll prepare the complete LootShopy Return & Refund Policy in professional English, ready to paste into Shopify.